POLICIES & HOW WE WORK
TERMS & CONDITIONS
Quality is at the core of how we work at Cjay Brands. We are committed to delivering products and services that meet the highest standards of excellence. From the initial concept to the final product, we pay meticulous attention to detail to ensure exceptional quality throughout the entire custom branding process. Our team of skilled professionals utilizes top-quality materials, advanced printing and embroidery techniques, and rigorous quality control measures to ensure that every product we deliver exceeds our clients’ expectations. With our dedication to quality, you can trust Cjay Brands to provide you with durable, visually appealing, and long-lasting custom-branded products that truly make an impact.
Flexibility is a key aspect of how we work at Cjay Brands. We understand that every client has unique requirements and preferences when it comes to custom branding. That’s why we offer a flexible approach that allows us to cater to a wide range of needs. Whether you need a small quantity of personalized items or a large-scale order, our team is equipped to handle projects of any size. We provide a diverse selection of products to choose from, ensuring that you find the perfect fit for your branding goals. Additionally, our customization options allow you to tailor every detail, from colors and designs to placement and personalization. We pride ourselves on our ability to adapt to your specific needs, providing a seamless and hassle-free experience that results in custom-branded products that perfectly align with your vision.
At Cjay Brands, we understand the importance of prompt and efficient service. We are committed to delivering your custom-branded products in a timely manner. Our production/turnaround time typically takes 4-5 working days from the approval of the final design. We value your time and strive to ensure that your orders are processed efficiently without compromising on quality. Our dedicated team works diligently to meet your deadlines and deliver your custom-branded products within the specified timeframe. We believe in keeping our clients informed throughout the production process, providing updates and tracking information to ensure transparency and peace of mind. Trust Cjay Brands to deliver your custom-branded products promptly, allowing you to showcase your brand or message in a timely fashion.
sale & refund policy
At Cjay Brands, we have a clear sales policy stating that goods, once sold, are not eligible for return. We strive to ensure that our customers are satisfied with their custom-branded products by providing detailed information, high-quality materials, and exceptional craftsmanship. Therefore, we encourage customers to carefully consider their orders and specifications before finalizing their purchase. We are committed to delivering products that meet your expectations and align with your branding goals.
Regarding our refund policy, please note that we do not offer refunds on custom-branded products. Since each item is personalized and created specifically for you, we are unable to accept returns or provide refunds unless the product is found to be defective or there is an error on our part. We prioritize the quality and accuracy of our products, and our team works diligently to ensure that your custom-branded items are produced to the highest standards. If you encounter any issues with your order, please contact our customer service team, and we will be more than happy to assist you in finding a suitable solution.
We offer a convenient and reliable delivery policy to ensure your custom-branded products reach you in a timely manner. We provide countrywide deliveries within 24 hours using trusted courier shuttles, subject to a fee. For deliveries within Nairobi CBD, we offer free delivery service, making it convenient for our local customers. Delivery outside of the CBD area is also available at an additional fee, which varies depending on the location. Our goal is to provide you with a seamless and hassle-free delivery experience, allowing you to receive your custom-branded items with ease. Trust Cjay Brands for efficient and reliable delivery services, ensuring that your products arrive promptly and in excellent condition.
We have an exchange policy in place to address any concerns or issues with your custom-branded products. We understand that sometimes circumstances may arise where an exchange is necessary. To facilitate a smooth exchange process, we kindly request that any product exchange requests be initiated within 48 hours of collection or receipt.
We prioritize customer satisfaction and aim to provide a positive experience with our custom-branded products. If you encounter any defects, errors, or issues with your order, please contact our customer service team as soon as possible. We will guide you through the exchange process and assist you in finding a suitable resolution. It is important to note that exchanges can only be processed within the specified time frame to ensure fairness and efficiency. Trust Cjay Brands to handle your exchange requests promptly and effectively, striving to address any concerns and deliver a satisfactory solution.